Refund Terms for KARNOVEXIA

Introduction

Welcome to KARNOVEXIA. We value your satisfaction and aim to ensure that you have a pleasant experience with our products and services. This document outlines the refund terms applicable to purchases made on our platform.

Conditions for Refund

Refunds are considered under the following conditions:

• A valid reason for the request is provided within 30 days of purchase.
• The product is returned in its original condition without any physical damage.
• Proof of purchase, such as a receipt or order confirmation, is provided.

Non-Refundable Items

We do not offer refunds for:

• Digital products once they are accessed or downloaded.
• Customized or personalized items.
• Items purchased during clearance sales.

Procedure for Requesting a Refund

To initiate a refund, please follow these steps:

1. Contact our customer support team at support@karnovexia.com.
2. Provide your order details and reason for the refund request.
3. Our team will review your request and respond within 5 business days.

Refund Processing Time

If your refund request is approved, the refund will be processed within 7 to 10 business days. The amount will be credited back to your original method of payment.